Clear charges. A way to resolve problems.
Returning credits for a failed image and refunding a subscription payment are different processes. Email payment refund requests to hezhneyu@gmail.com. This policy does not limit mandatory rights under applicable law.
Updated October 31, 2026Failed images: credits returned
When the model confirms failure, or an undeliverable image task is marked failed, the reserved credits are returned and the task shows Generation failed. Credits returned. Processing or saving alone is not a failure; we first try to recover delivery.
A delivered image with an unwanted style or likeness is not automatically a technical failure. Send the task ID and a description so we can investigate a delivery or service defect. Returned credits are not a card refund.
Subscription payment refunds
Contact support promptly about duplicate charges, incorrect amounts, unauthorized payments or paid service that was not provided. Include the order reference. We check the order, delivery and credit use, and process verified refunds through the payment provider.
Other requests are reviewed individually against the purchase terms, credits used, service provided and applicable consumer rights. This policy does not promise unconditional or prorated refunds for every subscription. Sandbox orders do not represent real money to refund.
How to request a review
Email from the account associated with the purchase, with Refund request as the subject. Include the order reference, purchase date, plan, issue and requested resolution. Add a task ID or error screenshot for image problems.
Do not send passwords, API keys, full card numbers or security codes. We will communicate the review outcome; sending an email or receiving an acknowledgment does not mean approval.
Timing and credit adjustments
Approved refunds normally return through the original payment channel. Available methods and timing depend on Waffo and the card issuer. Provider confirmation determines refund status; we do not promise a fixed arrival time.
Refunds adjust related issued credits and future releases proportionately. Credits already spent or held may create an adjustment that is settled from returned credits or future grants. The same payment does not receive duplicate benefits.
Renewal cancellation and disputes
Choose Cancel auto-renewal from the subscription management menu to submit a cancellation to Waffo. Cancellation does not automatically refund past payments, and a refund does not necessarily stop renewal; confirm both separately or clearly request both.
Reply to the original support email with additional information if you dispute an outcome. For unauthorized payments, also contact your payment institution promptly. Mandatory refund and remedy rights take priority over limitations on this page.
Need a hand?
Email us about your account, billing or privacy.